I. Your Privacy Rights Are Important to Us

 

At Resonant Education, LLC (“Resonant”), we respect your privacy and are committed to protecting it.  This Privacy Policy is intended to answer your questions about the privacy practices applicable to our Website, www.resonanteducation.com, as well as the data Resonant maintains on behalf of individuals and institutions throughout the country.

 

Resonant partners with Clients, that include but are not limited to, schools and school districts, state and regional educational organizations, universities, research firms, and third-party partners who have existing contracts and relationships with any of the aforementioned (“Organizations”), to provide tools to collect, organize, and analyze data about the schools, students, educators and communities they serve.  Educational Organizations collect information about students and their guardians, teachers, administrators and other individuals which is then stored and processed by Resonant. This information may be collected and sent to Resonant, either directly by the Organization itself, or by way of an authorized third-party partner.

 

In all of these situations, the Organization rather than Resonant decides what information will be collected and processed, and for which reasons.  Resonant’s privacy and data security practices regarding such information are governed by the contract entered into between Resonant and the Organization and applicable law.  For details regarding the information your school, district, regional or state educational Organization collects, the use of such information, and any permissible disclosures to third-parties, please contact your educational Organization directly.  This Privacy Policy does not cover the practices of companies that Resonant does not own or control, or individuals who Resonant does not manage.

 

We reserve the right to make changes to these Terms at any time by giving notice on this page and/or within the Services themselves and/or by sending a notice to you via any contact information available to us.  It is strongly recommended to check this page often, referring to the date of the last modification listed at the top.

 

If you have any questions or concerns about this Privacy Policy, please contact us.

 

II. Information We Collect Directly from You

 

Information Collected from Our Website

 

When you visit our Website, our servers automatically gather information from your browser, such as your IP Address.  Your IP address is a unique number assigned to your computer or device by your Internet Service Provider (ISP). Collecting IP addresses is a standard practice and is generally done automatically.  Our servers may also track additional information, including but not limited to the pages of our Website that you visit or the services you use, the browser you are using, the operating system of your computer or mobile device, and the way you interact with our services.

 

Resonant also uses third-party services, such as Google Analytics, to collect and analyze this type of visitor data.  We use this information for a number of purposes, including calculating usage levels, diagnosing server issues, improving our Website and services to better accommodate user patterns, and detecting and diminishing security threats.

 

Cookies and Web Beacons

 

We also use other automated collection tools, such as “cookies” and “web beacons”, to gather information from you and your computer while you are visiting our Website. A cookie is a small file stored on your computer that lets us know whether you’ve visited our Website or accessed our services before as well as your navigation experience during your visit. Our cookies do not contain or capture personal information. We use cookies to facilitate your access to our services, to enhance your experience, to increase security, and to recognize your computer or device. Cookies allow us to collect statistical information about the usage of our services and Website to improve functionality and design.

 

Most browsers automatically accept cookies, but you can usually adjust your browser’s settings to decline cookies or otherwise modify your browser’s interactions with cookies. If you choose to disable cookies, it is possible that some of our services’ features may not function properly.

 

On our public-facing webpages, including this one, we collect anonymous usage data to help us understand how visitors interact with our site.  If you contact us through a webform, we may link this information to you personally.

 

Email Marketing

 

Email marketing sent by Resonant may contain web beacons and other similar technologies to track the response rate to such communications.  Web beacons (also known as pixel gifs, pixel tags, clear gifs, third-party pixels, or targeting pixels) are small graphics with a unique piece of identifying code, similar to a cookie, used to track the online movements of a web user or to access previously set cookies.  These tools are used in email communications to determine whether messages have been opened or otherwise acted upon.

 

Correspondence Received by Resonant

 

Individuals may correspond directly with Resonant through our “Contact Us” link or through other supplied contact information.  Any personal information submitted through such channels will be used only to respond to such communications.

 

III. Information We Store on Behalf of Organizations

 

Resonant and the services it provides to Organizations comply with applicable provisions of law, including the Family Educational Rights and Privacy Act (“FERPA”) and equivalent state laws.

 

Student and Teacher Information

 

Organizations use Resonant’s services to assist with the administration of activities and to provide a streamlined way to collect, organize, access, and report its information for educational purposes.  These uses are specific to each Organization and are governed by the contract between Resonant and the Organization.

 

The data the Organization stores on Resonant’s systems may include the following about students and their guardians, teachers and other school employees:

 

  • Demographic information including name, gender, ethnicity, free or reduced lunch status, special education status, english-language learner status, etc.
  • System usernames and passwords

 

Disclosure to Third Parties

 

The disclosure of information stored on behalf Organizations is governed by the contract between Resonant and each individual Organization.  Except for the ways outlined in this Privacy Policy, we will not disclose the information described in this section to any third party unless we believe that such action is necessary to (a) comply with a court order or other legal process served on us or assist government enforcement agencies; (b) investigate or prevent suspected illegal activities or protect the security and integrity of Resonant Education, LLC; (c) enforce this Privacy Policy, our Terms of Service, or other binding agreements such as the contract between Resonant and the Organization; (d) take precautions against liability, investigate or defend against any third-party claims or allegations; or (e) exercise or protect the rights, property, or personal safety of Resonant Education, LLC, its employees, customers, or others.

 

Resonant only shares information in the ways described in this Privacy Policy. We never sell student records or other user information to third parties. Resonant stores such information in locations outside its facilities, such as on servers co-located with third-party hosting providers or with secure cloud-storage services.

 

As we grow, we may buy or sell assets or business divisions. Generally, the information stored on our systems would be transferred in such a transaction. We may also transfer or assign such information in the course of business combinations, including but not limited to mergers, divestitures, or dissolution. In the event of such a transaction, any successor entity that acquires your information will continue to be subject to the terms and conditions of this Privacy Policy.

 

IV. How We Protect Your Information

 

Whether collected directly from our Website or maintained on behalf of an Organization, protecting the privacy of your information is important to us. We take security measures—physical, electronic, and procedural—to help defend against unauthorized access and disclosure of your information. In addition to the restrictions discussed in this Privacy Policy, our employees are required to comply with information security safeguards, and our systems are protected by technological measures to help prevent unauthorized individuals from gaining access.

 

The specific measures Resonant takes to secure your information are defined by the contract between Resonant and the Organization. These measures meet or exceed the requirements of applicable federal and state law. Resonant’s employees are trained to observe and comply with applicable federal and state privacy laws in the handling, processing, and storage of your information.

 

Despite these precautions, no system can be completely secure and there remains a risk that unauthorized access or use, hardware or software failure, human error, or a number of other factors may compromise the security of your information.

 

Information stored by Resonant on behalf of Organizations is retained for educational purposes, and ultimately disposed of, pursuant to the contract between Resonant and the Organization.

 

V. Updates to this Privacy Policy

 

We may update or modify this Privacy Policy to reflect changes in the way Resonant maintains, uses, shares, or secures your information. Please check this policy each time you visit the Website or interact with our systems to ensure that you are aware of any revisions. Any changes to this Privacy Policy will become effective when we post the revised Policy to our Website. Your use of the Website or any Resonant systems following these changes means that you accept the revised Privacy Policy and agree to be bound by its terms and conditions.