Resonant Education – Terms


Effective June 4, 2019


These Terms and Conditions (“Terms”), together with any Order for the Resonant Education’s Services, contain the terms that apply to any and all development, hosted survey administration and reporting related services (collectively, “Services”) provided by Resonant Education, LLC (“Resonant”) to the client identified in such Order (“Client”), including the Resonant Education (“REd”) Platform.


We reserve the right to make changes to these Terms at any time by giving notice on this page and/or within the Services themselves and/or by sending a notice to you via any contact information available to us.  It is strongly recommended to check this page often, referring to the date of the last modification listed at the top.


1. Definitions.


1.1. “Resonant Data” means any and all information provided by third parties to Resonant or created by Resonant that is made available to Client via the System, other than Client Data.


1.2. “Output” means the output generated from Client’s or its End Users’ use of the System, namely, charts, graphs, tables and reports generated by the System at Client’s or its End User’s direction.


2. Provision of Services.


2.1. Orders. Subject to the terms and conditions of this Agreement, Resonant Education, LLC (“Resonant”) will make the Service(s) identified in Client’s Orders available to Client for the Service Term (described below), solely for use with respect to schools within Client’s district or similar organization (or with respect to Client, if Client is itself a school). In the case of any module of the Service for which the Order indicates that the total price has been determined on per-unit basis (such as per-student, per-teacher or per school), Client’s access to the Service will be limited to the number of units (e.g., students, teachers or schools) indicated on the Order. If Client desires to extend access to the Service during any Service Term to any additional units beyond those provided on the original Order, Resonant will amend the Order to reflect such addition upon Client’s payment of an appropriate incremental fee determined at the same per-unit price. Except as otherwise provided on the Order or this Agreement, each Order is non-cancellable and will be subject to the terms and conditions of this Agreement. If required as part of Client’s internal procedures, an Order may be supplemented by a purchase order issued by Client, but in no event will a Client purchase order modify any of the pricing, deliverables or terms set forth in the Order or this Agreement.


2.2. Agreement to Provide Services. Subject to the terms and conditions of this Agreement, by its execution or acceptance of an Order for Services, Resonant agrees to provide Client the specific Services set forth on the Order(s), which Services include, at a minimum, access, via the Internet, to Resonant’s proprietary hosted survey platform software application described in the Order and the Resonant Data subscribed to by Client and included in such hosted application (collectively, the “System”), together with technical support with respect to use of the System, as described in Section 2.8 of these Terms. The Services may also include one or more of the following (each as more specifically described on the applicable Order(s)): (i) implementation services with respect to the System as described in that Order in order to integrate the System with Client’s computing environment; (ii) training services for Clients and its faculty and administrator End Users with respect to their use of the System; and (iii) access, via the System, to various third-party, integrated “add-on” products, services or data subscribed to by Client pursuant to an Order (collectively, “Third Party Add-Ons”).


2.3. End Users. The Terms of Service applicable to a hosted software Service may permit Client to enable its faculty, administrators, students and guardians to access and use one or more modules or features of that Service, in which case those faculty, administrators, and (if applicable) students and guardians are referred to as “End Users.” End Users may be required to agree to or accept (including electronically) Resonant’s end user terms applicable to the relevant Service before accessing or using the Services (the “End User Terms”). Client is solely responsible for determining and assigning access levels and authority to the Services to its faculty and administrative End Users and for all use of the Services by those End Users. Resonant will not have any liability to Client or any third party for any student or guardian End User’s use or misuse of the Services.


2.4. License Grant. Subject to the terms and conditions of this Agreement, Resonant grants to Client, during the Service Term of an Order for the Services, a limited, nontransferable, nonexclusive license to (i) use the Resonant Data solely for its own internal business and research purposes as set forth in these Terms; (ii) permit its employees, students attending Client’s school(s), and guardians of those students to access over the Internet and use the System solely to support Client’s normal course of business and according to the access authority levels configured or assigned by Client; (iii) to the extent permitted by applicable law, publish the Output and Client’s analysis of the Resonant Data included in the Output in research reports or other publications published or issued in Client’s usual and ordinary course of business to Client’s constituents (whether in paper or electronic form) (each, an “Authorized Publication”); and (iv) disseminate those Authorized Publications, provided that (x) “Resonant Education, LLC,” is credited as the source of the results published therein, and (y) those Authorized Publications are not distributed or sold or subscribed to for consideration or compensation.


2.5. Restrictions on Use. Client and its End Users may not (i) use, license, sell, redistribute, lease, extract or otherwise transfer or assign the Services, Resonant Data, Third Party Add-Ons or any component thereof, except as expressly permitted herein; (ii) alter or permit a third party to alter any part of the Services, Resonant Data or Third Party Add-Ons; (iii) use or permit the use of the Services, Resonant Data or Third Party Add-Ons for any unlawful purpose; (iv) reverse engineer or otherwise attempt to derive source code or other trade secrets from the Services, Resonant Data or Third Party Add-Ons; (v) use the Services in a way that could harm Resonant’s network or System or impair a third party’s use of the Services (including by transmitting by or uploading to the System any viruses, worms, Trojan horses or other malicious code); or (vi) use the Services to try to gain unauthorized access to any service, data, account or network by any means.


2.6. Customizations and Enhancements. From time to time, Resonant may make enhancements or customizations to the System. Any intellectual property created in the course of performing the Services, whether by Resonant alone or jointly with Client, shall be and remain the exclusive property of Resonant, and Client assigns any of its rights, interest or title in or to the same to Resonant.


2.7. Implementation and Training Services. Resonant will use commercially reasonable efforts to complete all implementation and training services ordered by Client consistent with an implementation schedule to be agreed to by Client and Resonant. Client acknowledges that the System (if included in Customer’s subscription) may not be available for use (in whole or in part) by Client or its End Users until such implementation has been completed. Any intellectual property created in the course of performing the Services, whether by Resonant alone or jointly with Client, shall be and remain the exclusive property of Resonant, and Client assigns any of its rights, interest or title in or to the same to Resonant.


2.8. Client Support. Resonant will provide Client and its faculty and administrator End Users with reasonable technical assistance by phone and email or other Internet-based communication with respect to the access and use of the System and the identification and reporting of problems or errors with the System; any limitations on usage of such support services are identified in the applicable Order. Resonant will respond to Client within a reasonable period of time from a request placed by Client during Resonant’s normal support hours, 8 a.m. to 5 p.m., Central Standard/Daylight Time, Monday through Friday, holidays excepted; such hours are subject to change without notice. Resonant may also provide support and technical assistance or reference guides or videos to End Users online, via the System or at such other locations as Resonant may elect, in its sole discretion.


2.9. Service Suspension. Resonant may suspend the Services in whole or in part and without notice: (i) if Resonant believes Client’s or its End Users’ use of the Services represents a direct or indirect threat to the function or integrity of the Services, Resonant’s or its service providers’ system or networks, or any third party’s use of the Services; (ii) if reasonably necessary to prevent unauthorized access to client data (including, without limitation, the Client Data); or (iii) to the extent necessary to comply with legal requirements. If Resonant suspends the Services without notice, Resonant will provide the reason for such suspension, upon Client’s request. Any suspension of services for the foregoing reasons will apply to the minimum necessary portion of the online portion of the Services and only be in effect for as long as reasonably necessary to address the issues giving rise to the suspension. Resonant may also, upon such notice as is reasonably practicable under the circumstances, perform scheduled or emergency maintenance (including temporary suspension of the Services as necessary) to maintain or modify the Services or Resonant Technology.


3. Term.


3.1. Initial Service Term. The term of this Agreement begins on the Effective Date and will continue until all Orders have expired or have been terminated.  The initial term of each Order, and the initial term of the Client’s subscription for the Services described in the Order (the “Initial Service Term”), begins upon the effective date of that Order and will continue for the period set forth in the Order. If no period is specified in the Order, the Initial Service Term will be a period of the Client’s current school year commencing on the effective date of the Order.


3.2. Renewal Service Terms. The term of an Order may be renewed by Client for additional successive periods equal to the term specified in the Order (or, if none is specified, for subsequent (1) school year periods) (each, a “Renewal Service Term”), as follows: (i) at least thirty (30) days prior to the end of the expiring term, Resonant may provide Client with an invoice setting forth the proposed subsequent Renewal Service Term; and (ii) Client’s payment of such invoice by the specified renewal date or continued material use of the Services (including by any End Users) after such date will constitute Client’s acceptance of the Renewal Service Term.  If Client does not pay such invoice by the renewal date, then Resonant may, in addition to any other remedy and in its sole discretion at any time after that renewal date, terminate the applicable Order effective as of the end of the expiring term. The Initial Service Term and all Renewal Service Terms are individually and collectively referred to as the “Service Term.”


4. Fee, Payment & Taxes,


4.1. Fees and Payment. Client agrees to pay all fees due for the services according to the prices and terms listed in the Order(s). All invoices issued under this Agreement are due within thirty (30) days following the date of invoice, unless a different period is expressly provided on the Order.  In the event any amount due from Client becomes thirty (30) days or more past due, Resonant reserves the right to suspend or terminate Client’s access to the Service (and the applicable Order) on not less than ten (10) days’ notice. Any invoices more than thirty (30) days past due will be subject to a service charge equal to 1.5% of the invoice amount per month, or the maximum amount allowed by law, whichever is less.  All fees are non-refundable, except as otherwise explicitly stated in the applicable Order or this Agreement. If the fees for a feature or functionality of the Service are based on usage of the Service, then Resonant may access and use Client Data as reasonably necessary to determine the fees for the applicable feature or functionality.


4.2. Future Price Adjustments. The fees for any Renewal Service Term will be set at then-current Resonant pricing, unless the Order indicates a price commitment for a specified duration, or unless otherwise agreed by the parties at the commencement of the proposed Renewal Service Term through the execution of a new Order.


4.3. Taxes. Where required by law, Resonant will invoice Client for any state or local sales tax, gross receipts tax or similar amounts that Resonant is obligated to collect from Client (“Taxes”). Client is responsible for paying, and agrees to pay, all Taxes, excluding only taxes based on Resonant’s net income. If Client is exempt from any such Tax, Client will provide Resonant with a valid tax exemption certificate authorized by the appropriate taxing authority to the extent such an exemption certificate is required or reasonably requested to establish such exemption.


5. Configuration of Services and Resonant Data.


5.1. Configuration of Services. Resonant may from time to time update the functionality, features, user interface, user documentation, training and educational information, and any other aspects of or relating to the Services in its sole discretion, provided that such changes do not materially adversely affect the functionality of the Services.


5.2. Transmission of Data. Resonant does not make any guarantee as to the integrity or accuracy of the Resonant Data as provided to Resonant, and Resonant does not make any guarantee or warranty as to the quality of transmission of data over telephone, digital subscriber lines or any other method of Internet delivery, including, without limitation, server downtimes or other network related problems except as described in Section 5, below.


5.3. Redistribution of Resonant Data. As part of the Services, Resonant may offer data and information for which Resonant has obtained redistribution rights. If for any reason Resonant does not possess these redistribution rights, it will immediately discontinue the distribution of the Resonant Data, reports or information that was predicated on Resonant’s possession of such rights.


6. Client Data.


6.1. License; Rights. The term “Client Data” means information Client creates or otherwise owns, licensed by Client from third parties or otherwise provided to Resonant on Client’s behalf and, in each case, that is uploaded to or processed or accessed by any Services. With respect to any Client Data provided to Resonant,Client: (i) grants Resonant the right to use, copy, modify, manipulate and create derivative works of the Client Data as necessary in order for Resonant to provide and perform the Hosted Services; (ii) agrees to secure rights in the Client Data necessary for Resonant to provide the Services without violating the rights of any third party, or otherwise obligating Resonant to Client or any third party (except as otherwise set out in this Agreement).  Except as otherwise required by applicable law, Resonant does not and will not accept any obligations in any separate license or other agreement that may apply to the Client Data or use of the Services. Resonant may transmit or disclose Client Data to third parties in accordance with Client’s or its End User’s directions (whether via the Services or otherwise).


6.2. Treatment of Client Data upon Termination.


a. In the event of expiration or termination of any Order for hosted data software Services (as distinguished from locally installed software services), Resonant: (i) will remove, within a reasonable period of time, all Client Data from the online, hosted Services, except as otherwise set forth in Section 6.2(b), below; and (ii) may retain copies of the Client Data in its offline data archives for backup, archive or legal recordkeeping purposes, and may subsequently destroy or erase such retained archive data, all in accordance with its data retention policies (provided, however, that the obligations of Section 6.3 shall survive for so long as Resonant maintains any Client Data). In the event that Client requests that Resonant destroys or securely erases any offline back-up copies of Client Data maintained by Resonant prior to the expiration of the retention period specified by Resonant’s policies, then Resonant shall destroy or securely erase such offline back-up copies within a reasonable period of time of Client’s request therefor, subject to (x) Resonant’s execution and delivery of a written release of any claim with relating to the accuracy, timeliness or correctness of processing of the Client Data or any other claim with respect to which the Client Data would reasonably be expected to be relevant, in a form reasonably satisfactory to Resonant; and (y) Client’s payment to Resonant of a data destruction fee according to Resonant’s then-current fee schedule.


b. In the event that Client requests, in writing within thirty (30) days after the termination or expiration of the applicable Order, that Resonant provide Client with continued limited access to its online account for the sole purpose of permitting Client to continue to access and retrieve its Client Data (as the same existed in such account at the time of termination or expiration), then Resonant will provide such continued access for the period requested by Client (the “Limited Data Access Period”) only if: (i) Client has paid all amounts due to Resonant through the effective date of termination; and (ii) Client pays Resonant a continuing data access charge according to Resonant’s then-current fee schedule (which charge may be assessed on a periodic basis, i.e. 30- ,60-, 90-days, etc., in Resonant’s sole discretion); Resonant reserves the right to terminate the Limited Data Access Period at any time upon at least thirty (30) days prior written notice to Client. Following the expiration or termination of the of the Limited Data Access Period, Resonant will follow the procedures set forth in the first sentence of this Section 6.2 with respect to removal of Client Data from the online Services and subsequent retention and destruction of offline archived data.


c. Client agrees that, other than as described in this Section 6.2 and notwithstanding any other term in this Agreement, Resonant has no obligation to continue to hold or return any Client Data. Client also agrees that Resonant has no liability for deletion of any Client Data as described herein. Client further agrees that, if Client is subscribing to locally installed software Services, Client Data will not be stored on Resonant’s systems, and the terms of this Section 6.2 shall not apply.


6.3. Privacy and Security. Resonant acknowledges that Client Data may include student-related information from Client that contains personally identifiable information about a student, and that such information is protected under the Family Educational Rights and Privacy Act (“FERPA”), and if applicable under corresponding state laws in Client’s state. Resonant’s access to any personally identifiable information in the Client Data is authorized solely in connection with Resonant’s provision of the Services pursuant to this Agreement and is governed by the Privacy Policy.


6.4. Certain Reimbursements. In the event (i) Resonant is required to respond to any search warrant, court order, subpoena other valid legal order relating to Client or the Client Data, or (ii) Client requests material assistance from Resonant in connection with Client’s efforts to conduct any investigation, to cooperate with or respond to any investigation being conducted by a third party, or to pursue or respond to any matter or respond to any legal or administrative proceeding or similar matter, Client will reimburse Resonant for any cost that it incurs in so responding or assisting.  Further, if Client requests that Resonant (x) provide Client with a copy (in a mutually agreeable format) of any Client Data in Resonant’s possession in connection with the hosted data software Services that is not then-available to Client via the Services; or (y) make any changes to Client Data stored in Resonant’s offline archives, whether during the term of this Agreement or after its termination or expiration, Resonant will comply with such requests, subject to Client’s payment of a data retrieval or change fee (as applicable) determined according to Resonant’s then-current fee schedule.


6.5. System Metrics. Resonant may automatically collect usage and volume statistical information regarding Client’s and its End User’s usage of the Services (collectively, the “System Metrics”).  Resonant uses the System Metrics internally to diagnose technical problems, administer the Services, and improve its offerings and marketing. The System Metrics do not include any personal information or data related to the user of the Services.  Notwithstanding any term to the contrary set forth herein, Client agrees and consents to Resonant’s collection and use of the System Metrics as set forth herein, and Client further agree that the System Metrics are Resonant’s sole and exclusive property.


7. Client Responsibilities & Requirements.


7.1 Client Responsibilities. Client will provide Resonant, in a timely manner, with all data and information reasonably necessary for Resonant to perform the Services (including Client Data).  If necessary to enable Resonant to provide or perform the Services under this Agreement, Client will provide and coordinate, in a timely manner, Resonant’s onsite access to any Client facilities or Client network or system (the “Client System”).  Client will inform Resonant in writing and in advance of Services, of any security and access standards or requirements with respect to the Client System.


7.2. Client Equipment. Resonant may establish, from time to time, minimum browser system requirements (the “System Requirements”), for the equipment from which the System should be accessed so that all licensed functionalities are operational. Client may be required to purchase software, hardware or services (such as Internet access services and scanner hardware and software) in order to utilize the Services or satisfy the System Requirements, as may be amended by Resonant from time to time. Client shall be solely responsible for all such software, hardware and services.


7.3. Access Credentials. Client is responsible for maintaining the confidentiality of all usernames, passwords and related information (collectively, “Access Credentials”) assigned to or connected with its subscription. Client will not permit the sharing of Access Credentials and related information by its End Users. If a faculty or administrator End User leaves the employ of Client or transfers to an unrelated position in Client’s employ, Client may designate a replacement End User without charge.


8. Termination.


8.1. By Resonant.  In addition to any other termination rights described in this Agreement, Resonant may terminate any Order or this Agreement immediately (or, in its sole discretion, suspend the provision of the Services) upon notice to Client if Client (i) breaches this Agreement and fail to cure such breach within thirty (30) days of written notice describing such breach, except in the case of failure to pay fees or other amounts due under this Agreement, which such breach must be cured within ten (10) days after Resonant’s notice of such delinquency; or (ii) breaches, or an End User, breaches any license, restriction on use or confidentiality terms of this Agreement.


8.2. By Client. Client may terminate this Agreement or any Order immediately upon written notice to Resonant if Resonant: (i) breaches this Agreement and fail to cure such breach within thirty (30) days of written notice describing such breach; or (ii) becomes the subject of any involuntary petition in bankruptcy or any voluntary proceeding relating to insolvency, receivership, liquidation, or composition for the benefit of creditors and such proceeding is not dismissed within sixty (60) days of its filing.


8.3. Termination of Service Agreement. Resonant’s ability to provide the Services may be subject to various licenses or other agreements (each a “Service Agreement”) between Resonant and its third party suppliers.  In the event of the expiration or termination of any applicable Service Agreement, Resonant will use commercially reasonable efforts to obtain alternative suppliers in order to avoid suspension or disruption in the Services.  If Resonant is unable, for any reason, to obtain such an alternative or replacement Service Agreement, or if Resonant reasonably determines that the provision of any Services would be a violation of any applicable law or regulation or any Resonant license in any jurisdiction or is no longer permitted under any of the same, Resonant may terminate all affected Orders upon written notice to Client without any liability to Client.  Resonant will give Client at least sixty (60) days prior written notice to Client (or, if it is not possible to give 60 days notice, as much notice as possible under the circumstances) of the termination or expiration of a Service Agreement governing Resonant’s ability to deliver the Services, or any other condition arising under such Service Agreement that is likely to adversely affect Client’s use of the Services or Resonant’s ability to provide the Services. If Resonant terminates any Order pursuant to this Section 8.3, and Client has prepaid for any Services under that Order, then Resonant will, after applying such prepayment to all fees and charges due under the Agreement, return the unused portion of such prepayment to Client within forty-five (45) days after the date of termination.


8.4. Procedure upon Termination. Upon the effective date of termination of any Order, and in addition to any other post-termination obligations in this Agreement, Resonant will cease providing the terminated Services to Client and its End Users, Client and its End Users will cease using the Services, and all Client’s payment obligations through the effective date of termination will immediately become due.  In addition to the foregoing, promptly upon termination of this Agreement as a whole, each party will return all Confidential Information of the other party in its possession and will not make or retain any copies of such Confidential Information, except as otherwise expressly set forth in this Agreement or as required (and only to the extent necessary) to comply with any applicable legal, archival or accounting record keeping requirement; provided, however, that all such retained Confidential Information will remain subject to the provisions of Section 9 of this Agreement.


8.5. Survival. Except as otherwise set forth in a notice of termination, termination of any Order will not serve to terminate any other Order or the parties’ respective obligations under this Agreement with respect to non-terminated Orders or Services.  This MSA will terminate automatically upon the termination or expiration of all Orders. The terms and conditions set forth the signature page of this MSA, the definitions in this Agreement and the respective rights and obligations of the parties under Sections 1.4 (Order of Precedence), 4.2 (Treatment of Client Data upon Termination), 6.4 (Procedure Upon Termination), 6.5 (Survival), 7 (Warranties; Disclaimer), 8 (Limitations of Liability), 9 (Confidential Information; Proprietary Rights), 7 (Limitations of Liability) and 10 (General Provisions) will survive any termination or expiration of this Agreement.


9. Warranties; Disclaimer.


Resonant warrants that it will use commercially reasonable efforts to integrate Client Data provided by Client or its third party SIS vendor and provide the Services to Client, provided that: (i) Client and all End Users have used equipment, settings and software that meet the System Requirements and have not otherwise used any equipment or software that adversely affects the Services; and (ii) Client has paid all amounts due under this Agreement and is not in default of any provision of this Agreement. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, THE SERVICES ARE PROVIDED EXCLUSIVELY ON AN “AS IS” BASIS, AND RESONANT DISCLAIMS ANY AND ALL OTHER EXPRESS, IMPLIED AND STATUTORY WARRANTIES WITH RESPECT TO THE SERVICES OR, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE.  RESONANT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. RESONANT DOES NOT WARRANT OR GUARANTEE ANY SPECIFIC RESULTS FROM CLIENT’S OR ITS END USERS’ USE OF THE SERVICES. AS BETWEEN THE PARTIES, CLIENT SHALL BE SOLELY RESPONSIBLE FOR ENSURING THE ACCURACY OF ALL CLIENT DATA PROVIDED BY CLIENT IN CONNECTION WITH THE SERVICES.




10. Limitations of Liability.






10.3. Force Majeure. Neither party will be liable for any loss or delay (including failure to maintain any given service level) resulting from any event beyond the affected party’s reasonable control, including, fire, natural disaster, labor stoppage, internet service provider failures or delays, terrorism, civil unrest, war or military hostilities, criminal acts of third parties, and any payment date or delivery of service date will be extended to the extent of any delay resulting from any force majeure event.


10.4. Acknowledgement; Exceptions. Both parties acknowledge that the fees payable under the Order(s) reflect the allocation of risk set forth in this Agreement and that the parties would not enter into this Agreement without the limitations in this Section 10.


11. Confidential Information; Intellectual Property Rights.


11.1. Nondisclosure. Each party acknowledges that it will have access to certain non-public and confidential information (collectively, “Confidential Information”). Resonant’s Confidential Information expressly includes information Resonant creates or otherwise owns or licenses from third party and related to the Services, including, without limitation, all of Resonant’s proprietary software and other technology with respect to the Services, all documentation relating to the Services (both printed and electronic), and any derivatives, improvements, enhancements, upgrades and updates of the foregoing conceived, reduced to practice or otherwise developed during the term of this Agreement by either party (collectively, the “Resonant Technology”), together with any processing, storage and transmission information that may be necessary for Resonant to perform its obligations under this Agreement, but excluding Client Data.  Each party agrees that it will not use in any way, for its own account or the account of any third party, except as expressly permitted by, or to the limited extent required to achieve the purposes of, this Agreement, nor disclose to any third party (except as required by law or to such party’s employees, attorneys, accountants and other advisors as reasonably necessary), any Confidential Information of the other party. Each party will protect the confidentiality of the Confidential Information of the other party by employing the same measures (but in no event less than reasonable measures) as it takes to protect its own Confidential Information. The obligations of this Section 11 will last during and after the term of this Agreement.


11.2. Legal Disclosure. The receiving party may disclose Confidential Information pursuant to the requirements of a validly issued subpoena, governmental agency or by operation of law, provided that it gives the disclosing party, when practical and permitted, reasonable prior written notice sufficient to permit the disclosing party to contest such disclosure.  If Client is a governmental entity, the terms of this Section 11 are subject to the requirements of applicable trade secret, public records and similar laws. Resonant regards the Resonant Technology as its trade secret and requires that Client treat it such with respect to any public records requests with respect to the Resonant Technology, in accordance with applicable law.


11.3. Agreement. The parties expressly agree that the terms of this Agreement will be maintained in confidence and that neither party will disclose the terms of this Agreement to any Third Party without the prior written approval of the other party.  Notwithstanding anything to the contrary contained in this Agreement, each party will have the right to disclose that Client is Resonant’s customer.


11.4. Proprietary Rights. Exclusive of Client Data, Resonant and its licensors will retain all right, title, and interest (including copyright and other intellectual property rights or informational rights) in and to the Services and all legally protectable elements or derivative works of the foregoing, including, without limitation, the Resonant Technology.  Resonant may place copyright and/or other proprietary notices, including hypertext links, within the Services, and neither Client nor any of its End Users will remove such notices without Resonant’s written permission. Notwithstanding anything to the contrary in this Agreement, Resonant will not be prohibited or enjoined at any time by Client from utilizing any skills, knowledge or information of a general nature acquired during the course of providing the Services, including, without limitation, knowledge or information publicly known or available or that could reasonably be acquired in similar work performed for another customer of Resonant.


11.5. Remedies. In the event of a violation or threat of violation by a party, directly or indirectly, of the terms of this Section 11 the party who would be harmed by such violation, will have the right, and in addition to all other remedies available to it at law, in equity or under this Agreement, to affirmative or negative injunctive relief from a court of competent jurisdiction. Each party acknowledges that a violation of this section would cause irreparable harm and that all other remedies are inadequate.


12. General Provisions.


12.1. Independent Contractors. The parties and their respective employees are and will be independent contractors and neither party by virtue of this Agreement will have any right, power or authority to act or create any obligation, express or implied, on behalf of the other party.


12.2. Notices. Client’s address for communication and notice purposes relating to this Agreement is set forth on the Order (or such replacement address as Client may designate in accordance with this section from time to time).  Client agrees to accept emails from Resonant at the e-mail address specified on the Order. Resonant may provide any and all notices, statements and other communications to Client through either e-mail or by mail or express delivery service, and all notices directed to Client as described in this section will be deemed upon transmission or within one (1) business day after deposit with the U.S. Postal Service or express delivery service, as applicable.  General information regarding the Service (such as scheduled maintenance information) may also be provided by posting on the Service only. Upon account setup of any hosted Services provided under this Agreement, Client may further designate additional contacts for various types of notices, as defined in the Help Documentation. Resonant recommends that the main contact and billing contact email addresses be group addresses (such as so that notices are reviewed promptly and not delayed due to the absence of one individual. In addition, Resonant may rely and act on all information, authorizations and instructions provided to Resonant from the above-specified e‑mail address and Client administrators. Any notices to Resonant must be in writing and addressed from Client.


12.3. Governing Law. This Agreement will be interpreted in accordance with the laws of the State of Tennessee and any controlling U.S. federal law (but excluding the Uniform Computer Information Transactions Act (UCITA), whether or not adopted in a given state). Any action or proceeding arising from or relating to this Agreement must be brought in a state or federal court having jurisdiction in Davidson County, Tennessee, and each party irrevocably submits to the jurisdiction and venue of any such court in any such action or proceeding and agrees to waive any defenses to venue and jurisdiction including forum non conveniens.  Each party will bear its own costs in connection with any legal proceeding arising under this Agreement, except that Resonant will be entitled to recover its reasonable attorneys’ fees in the event of any action brought to collect any fees due under this Agreement.


12.4. Waiver; Amendment. No waiver of any provision of this Agreement or of any right or remedy under this Agreement will be effective unless in writing and signed by the party against whom such waiver is sought to be enforced.  Neither any delay in exercising, nor any course of dealing with respect to, nor any partial exercise of any right or remedy under this Agreement will constitute a waiver of any other right or remedy, or of any future exercise of that right or remedy.  This Agreement may not be modified, altered or amended except by a written instrument duly executed by both parties. The Agreement may not be modified or amended, except as expressly set forth in this Agreement, or in writing and signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted, or by a properly executed Order.


12.5. Severability; Interpretation. If any provision is held by a court to be contrary to law, such provision will be eliminated or modified to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.  The headings in this Agreement are provided for convenience only and will not affect its construction or interpretation. As used in this Agreement, the term “Including” means “including, without limitation.”


12.6. Beneficiaries; Successors and Assigns. There are no third party beneficiaries to this Agreement.  This Agreement will inure to benefit and bind the parties listed on the signature page of this MSA and their successors and assigns.  Client may not assign this Agreement without prior written consent of Resonant.  Resonant reserves the right to name Client as a user of the Service.


12.7. Limitation on Actions. No action arising out of this Agreement, regardless of the form, may be brought by either party more than two (2) years after the cause of action has arisen, or the date of last payment made by Client, whichever is later.


12.8. Governmental Users. This Section 12.8 applies to all use of the Resonant Technology by or for the U.S. government or by any prime contractor or subcontractor under any contract, grant or other activity with the U.S. government.  The Resonant Technology provided to Client under this Agreement are “commercial items” as that term is defined at 48 CFR 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 CFR 12.212 and other applicable acquisition regulations and are provided to Client only as a commercial item.  Consistent with 48 CFR 12.212, 48 CFR 227.7102, and 48 CFR 227.7202, all U.S. Government End Users, if any, acquire the Resonant Technology with only those rights and subject to the restrictions set forth in this Agreement. Notwithstanding the foregoing, the Resonant Technology may not be acquired by the U.S. Government pursuant to a contract incorporating clauses prescribed by 48 CFR 27.4, 48 CFR 227.71 or 48 CFR 227.72. Contractor/manufacturer is Resonant Education, LLC, 301 Scott Avenue, Nashville, TN 37206.


Post termination access terms will apply


The duration of post termination access will no longer be limited to 90 days; post-termination access terms will apply.


Post termination deletion of student records will occur within a reasonable period of time.


Certain Resonant products are considered systems-of-record. Permanent deletion of student records will occur in accordance with Resonant’s data retention policy which may require a written release before destruction of data will commence.